Frequently asked questions
What is the return policy?
You can return or exchange your item within 15 days of delivery.
If something isn’t right, just contact us we’re here to help and make the process easy.
When will I get my order?
Orders typically arrive in 5–9 business days.
You’ll receive a tracking number as soon as your package ships.
Weather or holiday delays may occasionally affect delivery times.
Where are your products manufactured?
Our pieces are crafted in small, certified workshops that specialize in moissanite jewelry.
Each item is hand-inspected to ensure the quality and brilliance you expect from Emotionell.
Do your stones come with a certificate?
Yes. Every moissanite stone comes with a GRA certificate and a unique serial number verifying its authenticity.
How much does shipping cost?
Shipping is free for all US orders.
International shipping rates are shown at checkout.
Do you offer gift packaging?
Yes. Every order comes in our premium Emotionell box, ready to be gifted.
Perfect for birthdays, anniversaries, or a special surprise.